Donated Goods – Supervisor

LOCATION: Dearborn, MI

The DG Supervisor works with the Store Manager, Assistant Manager and staff to execute store operational objectives as they relate to supporting the annual operating plan. Responsible for day-to-day operations of the store, via the execution of plans established in conjunction with the Store Manager. Gives guidance and support to store personnel in the areas of guest service, inventory, cash control, loss prevention, safety, expense control and merchandising so that the store operates as efficiently and profitably as possible. Supervises, organizes and ensures efficient operations of retail production. Supports and drives Goodwill’s mission to help people in Greater Detroit prepare for, find and keep jobs. Manages and supports through embracing and demonstrating Goodwill’s values, mission and goals.

EDUCATION: High school diploma or equivalent combination of education and experience. Solid mathematical skills required.

EXPERIENCE: Minimum of one (1) year experience in a retail store operation required. Supervisory experience required. Some warehouse, production, inventory control, shipping and receiving experience preferred. Time spent working in Retail or Processing for Goodwill preferred.

KNOWLEDGE/ABILITIES: Ability to work effectively with diverse staff, youth, customers and vendors. Strong relationship management skills. Strong supervisory skills and experience. Excellent verbal and written communication skills. Must have some knowledge of bookkeeping and accounting with solid mathematical skills to maintain accurate records and reports pertinent to retail store operations. Must have the ability to make judgment on sellable value.

PHYSICAL DEMANDS: While performing the duties of the job, the employee is required to stand, walk; occasionally reaching with hands and arms, balance, stoop, kneel, or crouch. Specific vision abilities required by the job include color vision. Must be able to lift up to 50 lbs. occasionally. May be required to stand for up to 8 hours at a time. This position occasionally may require twisting and bending.

MENTAL DEMANDS: Ability to handle a wide variety of tasks at one time while serving customers. Ability to assume and handle responsibility at all times. Highly organized, energetic, team oriented individual with a positive “can-do” attitude and a strong commitment to outstanding customer service. Must be able to work independently and be flexible in a multi-duty environment.

MACHINES/EQUIPMENT: Working knowledge of computer hardware and software systems, including Microsoft Excel, Word, Outlook, PowerPoint and point of sale software experience, general knowledge of inventory software. Material handling skills and
knowledge (pump carts, pallet jacks) desired.

WORKING CONDITIONS: Work is primarily performed in a retail environment including a production environment with exposure to lifting. Occasional handling of trade fixtures. High adaptability required. Work environment usually hectic (fast paced) with frequent short deadlines and a regular number of critical or unusual situations. Travel will be required to various company locations of up to 15%. Limited travel for training which may require overnight stays.

OTHER: Must have excellent interpersonal skills and values that reflect the organization’s mission and values. Maintain professional standards of performance, demeanor, and appearance at all times. Must be 18 years of age or older. Must possess valid Michigan driver’s license with a good driving record, proof of insurance and use of personal vehicle to conduct agency business. Must be willing to work evenings, weekends, extended hours and holidays. Must pass a background check.


We Put People With Employment Challenges To Work.


General Operations:
 Assist in the supervising and training for all retail store and production personnel, clients, trainees and volunteers as directed by the Store Manager or Assistant Manager.
 Ensure maximum sales performance to assigned area through proper stock rotation, displays, signage and inventory levels.
 Assist in implementing and controlling all retail policies and procedures as directed.
 Manage all store operations and personnel in the absence of the Store Manager or Assistant Manager.
 Assist in preparing the daily, weekly, and monthly retail and production reports.
 Perform weekly audits to ensure all policies and procedures are being followed.
 Assist the management team in maintaining positive work environment and employee morale.
 Perform any other related duties as assigned or necessary.
Production Operations:
 Assist in implementing and controlling processing policies and procedures.
 Check quality and quantity of finished products to ensure production standards and quotas are attained.
 Direct the collection and processing of all donated goods, as well as acquisition of new merchandise.
 Responsible for ensuring the retail production needs are met through effective leadership and planning within budgeted amounts and time constraints.
 Ensure that the assigned store maximizes used goods processing through proper sorting, preparing, and pricing items for sale.
 Monitors, tracks, compiles, and reports upon performance benchmarks and statistical analysis for the retail division.
 Responsible for aspects of and e-commerce operations.

Retail Operations:
 Assist in ensuring maximum sales performance through proper stock rotation, display, signage, and inventory levels.
 Assist the management team in maintaining store merchandising standards and store appearance.
 Maintains good public relations with customers, promoting the retail store image. Handles customers’ complaints/concerns in a courteous and responsible manner.
 Handle store opening and closing activities. Ensure that all procedures are followed and executed in a timely manner, to include cash handling and bank deposits.
Loss Prevention/Safety:
 Assisting in the proper operation of store security and safety systems including but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, and fire extinguishers.
 Assisting in proper handling of cash through enforcement of cash register procedures and accurate and timely submission of proper reports.
 Adhere to established store hours and check security of building along with any safety hazards upon opening and closing.

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